This highly interactive course has been developed by ICLD to provide personal and professional development to staff, and managers. The course can be tailored to meet the needs of your organization in terms of delivery methods, class configurations, and timing.
This Program Focuses On:
Effective communication
Efficient self-management and problem solving
Adapt to various work styles
Time Management
Solid writing skills
Microsoft Office computer skills
- Personality Assessment
- Change Management
- Building High-Performing Teams
- Communication Principles
- Dealing with Conflict
- Communication Strategies
- Customer Service Excellence
- Managing Expectations
- Develop Respectful Working Environments
- Create a Team Charter
